Security.
Our no. 1 priority.
With proactive defenses, we ensure your information is secure at all times.
Defenses that take everything into account
Static Data
All stored data is encrypted with top-tier encryption standards, ensuring that sensitive information remains secure and inaccessible to unauthorized parties.
Data in Motion
All data transmitted by Zigzag AI is secured with TLS 1.2 or higher, providing robust protection against interception.
Data Backups
Capturing data automatically at short intervals, we ensure robust recovery while maintaining backups for an entire month.
Our Security Commitment
Your data is protected by advanced encryption, continuous monitoring, and industry-leading protocols.
Checklist of what we've done to ensure data security
Enforcement of Exclusive Authentication Mechanisms for the Production Database
Strict Control over Encryption Key Access Privileges
Restriction of Production Database Access with Stringent Controls
Enforcement of Firewall Access Limitations
Secure Control Over Access to the Production Operating System
Segmentation of Access to the Production Network
Deployment of Robust Log Management Systems
Maintenance of Stringent Network and System Hardening Policies
Ongoing Enforcement of Network and System Hardening Best Practices
Execution of Vulnerability Scanning and Remediation Processes
Deployment of Data Encryption Techniques
Application of Encryption Protocols for Data Transmission
Creation of Comprehensive Vulnerability and System Monitoring Protocols
Development of Data Retention Policies
Limitation of Access to Production Deployment
Secure Erasure of Customer Data Following Account Termination
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Do I need to provide payment details to start my free 15 day trial for Pro?Nope. Start without any giving any info. You pay only if you end up liking it.
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Is there a special rate for enterprises?Currently, we do not offer any special rate for enterprises. However, if you are taking more than 500 seats, please get in touch with us at team@zig-zag.ai and we will try to work something out.
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Is there any limit for AI?In the Free tier, you will have a limit for AI usage. In Pro, in most cases, no one reaches the limit easily. So you don't have to worry about it!
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Is your data safe with Zigzag AI?Absolutely, Zigzag AI secures your data with AES-256 encryption at rest and HTTPS/TLS during transmission.
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Does Zigzag AI comply with SOC 2 standards?Zigzag AI is working towards SOC 2 certification with the goal of completing it by mid 2025.
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Has Zigzag AI met GDPR requirements?Zigzag AI is actively pursuing GDPR compliance, targeting completion by mid 2025.
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Do I need to provide payment details for a free trial?Nope. Start without any giving any info. You pay only if you end up liking it.
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I forgot to cancel my subscription. Can I get a refund?If you write to us within 24 hours of being charged, we'll try our best to give you a refund. But we recommend that you always cancel your subscription before the next payment date to avoid all this hassle. But, one question: why are you leaving us? Please write to us with detailed reasons or feedback and we'll give you a discount. Use the subject line 'HERE IS WHY I LEFT YOU' 😛
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I need help with using Zigzag AI. Is there any guide?Yes! You can go to the Zigzag AI Guide page.
We take your security very seriously.
If you have any questions, you can get in touch with us at team@zig-zag.ai