Your whole hotel.
Checked by AI.
Guest service, kitchen hygiene, safety and security, checked on the cameras you already have. Every miss reaches you on WhatsApp.
- No new hardware
- Live in 2 hours
- Fully customisable
CAM 03 · Grand lobby
CAM 02 · Front desk
CAM 01 · Porch
CAM 08 · All-day dining, buffet
CAM 14 · Pool deck
CAM 23 · Floor 7 corridor
CAM 09 · All-day dining
CAM 12 · Grand ballroom
CAM 04 · Lobby loungeTrusted by 100+ organisations across India
The guest notices first. Then the review does.
One family's arrival at a beautiful hotel, minute by minute. The story is an example.
- 1
Nobody comes for the bags
A family pulls up after a five-hour drive. The bell desk is empty. The father lifts the suitcases out of the boot himself.
Bags carried by the guestCar at the porch3:05 PMBell staff reachedNobodyDoorman greetingNone - 2
Two minutes without a hello
The only agent on duty is on the phone. Nobody looks up. The brand standard says a smile at ten feet and a greeting within seconds.
Not greeted for 2 minBrand standard15 sThis guest waited2 minCounters open: 1 of 3 - 3
The room is still not ready
It was checked out at 11 AM. The housekeeping sheet says ready at 12:30. The trolley only reached the door at 1:40.
Room ready 50 min lateHousekeeping sheet · Room 512Cleaned: 12:30 PMInspected: YesSigned · All OK - 4
Last night's trays in the corridor
On the way to the room, room-service trays from last night are still on the carpet outside two doors.
Corridor not cleared2 trays outside roomsOut since 10:30 PMSeen by every guest on the floor - 5
"Beautiful hotel, cold welcome." 3 stars.
They never complained at the desk. They wrote it for every future guest to read instead.
And the rate follows3-star review postedReview score slipsRate under pressure
And the registers all say it went well
Now imagine you knew at 3:06 PM, while they were still at the porch.
Meet your hotel's AI supervisor
Zigzag AI turns the CCTV your hotel already has into a supervisor for every guest moment, from the porch to the pool to the night desk, and tells the right person while there is still time to put it right.
The cameras you already have
Porch, lobby, dining, banquets, pool and guest corridors. No new hardware.
Your standards, in plain words
"Alert me if a guest waits 30 seconds at the desk without a greeting." That's the whole setup.
The right person acts
A WhatsApp alert with the snapshot goes to the person who can fix it. If nobody acts, it escalates to the duty manager.
Arrival and front desk
- Someone at the porch for every car
- Every guest greeted in seconds
- No queue that grows unseen
Service and standards
- Staff facing the guest
- Uniform and grooming
- Tables looked after
Rooms, dining and events
- Rooms ready on time
- A full buffet at 8:15 AM
- Halls set before the guests
Safety and care
- A lifeguard always on the chair
- Spills and blocked exits
- Unattended bags
If your camera can see it, Zigzag AI can check it.
Pick an area to see the checks hotels run every day.
Arrival
The first five minutes decide the review. Someone at the porch, a greeting at the desk, and no queue that grows unseen.
Rules people write
Try writing your own
Also checked in this area
- Doorman away from the door
- Luggage left at the porch
- Welcome drink served at check-in
- Valet taking too long to bring a car
- Guests waiting in the lobby after check-in
- Night desk left empty
Service and standards
Brand standards on every shift, not only on audit day. Staff facing the guest, dressed right, and tables looked after.
Rules people write
Try writing your own
Also checked in this area
- Concierge desk left empty
- Staff on phones in guest areas
- Name badges missing
- Lobby lounge tables not cleared
- Guests standing at the restaurant entrance
- Staff using guest lifts
Rooms and floors
The part of the stay nobody senior sees. Rooms turned on time and properly, and corridors that look like the brochure.
Rules people write
Try writing your own
Also checked in this area
- Housekeeper in a checkout room under 20 minutes
- DND doors knocked on
- Minibar refill trolley rounds
- Corridor lights out
- Linen trolleys left overnight
- Turndown rounds done on time
Breakfast and events
Where guests are judged in public. A full buffet at 8:15 AM and a ballroom set before the first guest walks in.
Rules people write
Try writing your own
Also checked in this area
- Tea and coffee station empty
- Tables not cleared for 5 minutes
- Live counter left unattended
- Event guests waiting at the registration desk
- Breakfast queue at the egg station
- Food left out after service
Safety and care
The incidents no hotel recovers from quickly. Spotted in seconds, sent to the person who can act, and closed with proof.
Rules people write
Try writing your own
Also checked in this area
- A child alone near the pool
- A guest fall in the lobby or at the pool
- Crowding at the pool deck
- Strangers on guest floors at night
- Smoke in a service corridor
- Fire doors propped open
Kitchen and hygiene
What guests never see but always taste. Caps and gloves on, cold food kept cold, and nothing left open to the air.
Rules people write
Try writing your own
Also checked in this area
- Pest seen in the kitchen or store
- Cold-room door left open
- Raw and cooked food on the same counter
- Hand-wash station skipped
- Dustbin lids left open
- Store room left open
Gate and parking
The edge of the hotel, where security starts. Every vehicle checked at the gate, the porch kept clear, and a non-smoking hotel.
Rules people write
Try writing your own
Also checked in this area
- Boom barrier left open
- Guard away from the cabin
- Car parked in a no-parking zone
- Vehicle count at the gate by hour
- Deliveries left at the dock
- Exterior lights on in daylight
Have a check that is not listed?
Zigzag AI is not a fixed list of features. If a manager standing at your camera could notice it, we can most likely set it up as a check. Tell us what you need and our team will tell you how it would work at your site.
Checks hotels have asked for
From the breakfast setup to the night desk
The moments one hotel is told about in an ordinary day, and what happened next.
Breakfast set and staffed at 6:30. Every station ready.
Bell desk staff on duty without the uniform blazer.
Buffet dish empty for 4 min, guests waiting.
6 guests in the queue, 1 counter open.
Freezer door open for 6 min during prep.
Room cleaned in 12 min. The standard is 30.
Car at the porch for 60 s, no bell staff.
Guest at the desk for 90 s, not yet greeted.
Children in the pool, lifeguard chair empty.
Wedding at 7:30. Tables still bare at 6:45.
Room-service trays outside 2 rooms for 2 hours.
Car let in, guard away from the cabin.
Desk empty, a guest waiting 4 min.
Live in 2 hours, no new hardware
Connect cameras
The CCTV and NVR your hotel already has.
Write a rule
In plain words. No code.
Get alerted
On WhatsApp, to the person who can fix it.
Fix, close, report
Tracked to closure, and in your morning report.
Type a rule. See the alert your team would get.
This is how simple it is to set up a check. Pick a place in your hotel, write what you want watched, and preview the alert.
Every hotel is different. Your checks will be too.
Pick what fits you to see the checks teams like yours set up first.
Every property, every shift, one view
See your whole hotel in 3D. Tap any area to see what is happening there.
Guest experience dashboard
All properties · TodayScore trend
Properties by score
- Arrivals greeted within 30 s94%, up from 81%
- Room ready after checkout41 min on average
- Buffet gaps at breakfastDown 72%
- Events set on time27 of 28
- Pool staffed while openEvery day
Yesterday at Udaipur186 arrivals, 94% greeted within 30 s. Rooms ready 41 min after checkout on average. 3 buffet gaps, all refilled in 2 min. Pool staffed all day.
Sent to the GM and owner every morningOne set of cameras. Everyone in the hotel gains.
Owner
Worried about: A beautiful hotel losing rate to a cold welcome
- Every property's guest moments in one morning message
- Review risks seen before the review is written
General manager
Worried about: Standards slipping on the shifts nobody senior is on
- Every open case with an owner and a clock
- Night, Sunday and peak hours covered too
Front office
Worried about: Queues, waiting guests and an empty porch
- Guests waiting at the desk or porch, flagged in seconds
- A second counter opened before the queue grows
Housekeeping
Worried about: Rooms late, corridors untidy, work nobody believes
- Room turnaround tracked door to door
- Trays and trolleys cleared from guest corridors
F&B and banquets
Worried about: An empty buffet dish and a hall set late
- Buffet gaps and slow tables flagged
- Event setup checked against the clock
Guests
Worried about: Feeling ignored, or unsafe at the pool
- Someone at the door, the desk and the table
- A lifeguard always on the chair
Hardware only where it helps
Zigzag AI runs on the cameras you already have. Add these only to show open cases at the front office, nudge back-of-house teams, or reach spots your CCTV misses.
CAM 0215:08:30Waiting 90 sPool open, lifeguard chair emptyCAM 14 · Pool deckDish empty at the buffetCAM 21 · All-day diningTrays left in the corridorCAM 33 · Floor 5
Zigzag Alert
A touch screen for the front office or the duty manager's desk. Staff see every open guest moment and close cases with a tap.
- 7 inch touch display
- Open cases by area
- Close the case on screen
Zigzag AI Cue
A compact alert speaker for back-of-house desks. It calls out urgent alerts, like a pool with no lifeguard, so the right team moves at once, away from guests.
- Clear voice alerts
- Small status screen
- Set up from the app
Zigzag Camera
A portable camera that connects over Wi-Fi, no cabling needed. Put it on a banquet floor, a pool deck or a new outlet and start checking in minutes.
- No new wiring
- Place it anywhere
- Ready in minutes
Zigzag AI Relay
A small box on the hotel network that links your existing CCTV or NVR to Zigzag AI over an encrypted connection. Your IT team controls it fully.
- Any camera brand
- Encrypted transfer
- You control access
Pays for itself with one point on your reviews
Guest experience shows up in your rate, your early check-ins, your buffet and your power bill. Add up what Zigzag AI brings back, with your own numbers.
- Room rate held by better reviews
- Rooms ready sooner
- Buffet waste cut
- Power in empty halls
Example figures for an 80-room hotel at India's 2025 average rate of about ₹8,600. Change them to yours.
And what money can't measure: a child safe at the pool, and a guest who comes back for the welcome.
It watches moments, not your guests.
Owners, guests and brand teams will ask what the cameras are for. Here is the answer, in plain words.
Get the privacy note for your ownersCommon areas only
Porch, lobby, dining, banquets, pool, corridors and back of house. Never guest rooms, bathrooms, spa treatment rooms or changing rooms.
Guests are not named
Checks look for moments like a guest waiting or a dish running out, not for who a guest is.
Alerts go to staff only
Each alert goes to the person on duty who can act. Never to guests, and never to a group chat.
Data stays in India
Built in India, on servers in Mumbai only. No Chinese AI models.
ISO/IEC 27001 and 42001
Certified information security and AI management.
You decide
You choose which cameras and checks are on, and who sees what.
See it work in your hotel first
Start with a free POC. We connect a few of your cameras, set up your checks with you, and send real alerts to your team.
Less than one room night a day at most hotels.
- Unlimited checks written in plain words
- Real-time alerts on WhatsApp, with clips and escalation
- Dashboards, a morning summary and a monthly owner's report
- Setup, tuning and support by our team
Book a demo
Tell us where to reach you. We usually reply the same day.
Bring it to every property you look after
For companies that manage hotels or install their cameras. Add guest-experience checks to what you already offer, run every property from one login, and grow your business with us.
Show owners proof, every month
Run all the hotels you manage from one dashboard and send each owner a clear report.
- One login for every property
- Monthly owner's report per hotel
- Same standards across the portfolio
Turn installs into a monthly service
Offer AI checks on the cameras you already put in. We handle the AI, you keep the client.
- Recurring income on every site
- Works on the cameras you install
- Training, demo kit and sales support
Hold one standard in every hotel
Write your brand checks once and roll them out to every franchise and managed hotel.
- Brand checks pushed to all sites
- Compare hotels side by side
- Spot the hotels that need help
Questions hoteliers ask us most
It sees when a guest arrives at the desk or the porch and how long it takes for a staff member to come to them and face them. You set the standard, such as 30 seconds, and the duty manager is told only when it slips.
Zigzag AI uses the CCTV your hotel already has, in common and back-of-house areas only. Never guest rooms, bathrooms, spa treatment rooms or changing rooms. Alerts go to staff on duty, never to guests.
Good staff welcome it. It shows the moments they got right, protects them in disputes, and makes sure one person's shortcut doesn't spoil a guest's stay. The morning summary celebrates good shifts too.
In most hotels, yes. Zigzag AI works with the CCTV and NVR you already have, from any major brand. We check every camera during the free POC, and for spots your cameras miss you can add a Zigzag Camera.
Nobody. Alerts go on WhatsApp to the person who should act, with a snapshot or short clip. If nobody acts in time, the alert escalates to the next person you choose.
Yes, from the guest floor corridors. It logs when the housekeeping trolley reaches each room, how long the housekeeper is inside and when the room is done, so you see late or rushed rooms before the guest does.
Yes. Every property is on one dashboard, ranked every morning on arrival, service, rooms, dining and safety, so the cluster team sees where to step in.
Zigzag AI is built in India and runs on servers in Mumbai only, with no Chinese AI models. We are ISO/IEC 27001:2022 and ISO 42001:2023 certified, and chains can choose an on-premises setup.
Most hotels go live within 2 hours. We connect your cameras, set up your first checks with your GM, and alerts start the same day.
Plans start from ₹20K a month. Every engagement starts with a free POC on your own cameras, so you see it working before you pay.
Your cameras already see every guest arrive.
Now every one is looked after.
See Zigzag AI catch real issues in your own hotel, free.